You can contact E.ON easily by tweeting @EONhelp – there is also the option to call their prepayment meter customer service phone number 0345 303 3040.
E.ON is one of the world’s largest energy suppliers and is considered as the largest investor owned power generator in the world. They are based in the UK but is solely a subsidiary of EON SE based in Germany.
As a power supplier, E.ON is responsible for generating electricity but the DNOs or the Distribution Network Operators are the ones who manage the lines that relay power from the stations to the consumer level. This is important to know because when there is an interruption in the supply of energy, as in a power outage, customers need to contact their respective DNOs and not the power supplier.
E.ON via Social Media
E.ON’s customer service team is very active in the social media sphere. They have a dedicated team manning their Twitter and Facebook accounts.
They can be reached on Twitter: @EONhelp
You can also contact E.ON on Facebook at: https://www.facebook.com/EonEnergyUk
Telephone Numbers for E.ON
If you want to speak to their customer advisers instead, then call them up on the following numbers:
For prepayment meter enquiries, call them up on 0345 303 3040.
For credit meter enquiries, call them up on 0345 303 3020.
If you have any complaint regarding any part of their service, then you can call their complaints phone line on 0333 202 4606.